If you need any help for troubleshooting, please mail to: PSD2 Support


A prerequisite for support as a Third Party Provider (TPP): you must either be approved as a TPP or in process for approval at the national authorities.


To help us assist you analyzing and debugging connection issues, if possible please provide us the following information:

  • Source IP address of the requests
  • The full URL you're calling
  • A copy/dump of request and response - headers + payload. Sensitive information should be redacted.
  • Timestamp of the request(s)
  • Expected result
  • Details about your QWAC + QSeal certificates
  • Code snippet/test case to reproduce the request.